ad
ad

ServiceNow CMDB CI Class Manager Overview

Science & Technology


Introduction

In today's video, the focus is on the CI Class Manager in ServiceNow's Configuration Management Database (CMDB). The CI Class Manager is a tool that allows users to create and manage CI classes in a structured manner, making it easier to understand the hierarchy and relationships between different classes within the CMDB. It provides features for updating identification and reconciliation rules, displaying CI relationships, and configuring Health settings of the CMDB. Let's dive into the details!

To access the CI Class Manager, simply search for "CI Class Manager" in the ServiceNow instance and click on it. From there, you can view the hierarchy of CI classes, manage attributes, set identification and reconciliation rules, define relationships, and monitor the health of CIs. The tool streamlines the process of making changes to the CI structure and ensures a clear understanding of the relationships and hierarchy within the CMDB.

When utilizing the CI Class Manager, users can easily navigate through the different CI classes, view and manage attributes, set identification rules for records, prioritize reconciliation rules for data updates from various sources, define suggested relationships between CIs, and monitor the health status of CIs based on completeness, compliance, and correctness.

In summary, the CI Class Manager in ServiceNow is a comprehensive tool for managing CI classes within the CMDB, providing a structured approach to handling CI relationships, attributes, rules, and health monitoring.

Keywords

CI Class Manager, ServiceNow, CMDB, CI classes, hierarchy, relationships, attributes, identification rules, reconciliation rules, suggested relationships, health monitoring, completeness, compliance, correctness.

FAQ

  1. What is the CI Class Manager in ServiceNow? The CI Class Manager in ServiceNow is a tool that allows users to manage CI classes within the Configuration Management Database (CMDB), facilitating the organization of relationships, attributes, identification rules, reconciliation rules, suggested relationships, and health monitoring of CIs.

  2. How does the CI Class Manager streamline the management of CI classes? The CI Class Manager simplifies the process of making changes to the CI structure by providing a structured interface to manage attributes, set identification and reconciliation rules, define relationships, and monitor the health status of CIs within the CMDB.

  3. What are some key features of the CI Class Manager? Key features of the CI Class Manager include viewing CI hierarchy, managing attributes, setting identification and reconciliation rules, defining suggested relationships, and monitoring the health of CIs based on completeness, compliance, and correctness.