AI Search in Quebec - Live Coding Happy Hour for 2021-02-19

Introduction

Welcome to another episode of Live Coding Happy Hour! This session, hosted on February 19, 2021, featured a deep dive into AI Search in Quebec. Our panel, consisting of Chuck Tomasi, Andrew Barnes, and Brad Tilton, explored the implementation and configuration of AI Search, particularly focusing on the new capabilities available in the Quebec release.

Hosts and Their Beverages

Chuck Tomasi: Senior Developer Advocate at ServiceNow, starting his journey in 2010. Unfortunately, he had technical difficulties and also injured himself with a drywall screw prior to the session.
Andrew Barnes: Developer Advocate at ServiceNow, specializing in large-scale development and integration.
Brad Tilton: Developer Advocate with ServiceNow for the past four years, contributing to the discussion with his extensive 12-year background in ServiceNow.

Each host also introduced their beverages for the evening, fueling their coding session:

Chuck forgot his beer initially.
Andrew chose a "Brown Bear Brown Ale" from Catawba Brewing.
Brad drank a Belgian ale aged in port barrels from Deschutes Brewery.

Setting up AI Search

During the session, Andrew presented the configuration of AI Search, which is newly available in Quebec. He emphasized that AI Search requires specific hardware that may not be ready for personal developer instances (PDIs) yet, and general availability would be expected next month.

Steps Demonstrated:

Creating Index Sources: Andrew demonstrated how to set up an index source for the artifact table within the application scope, providing mappings for relevant fields such as title and description.
Establishing Search Profiles: A new search profile was linked to the created index source, with conditions to filter out archived artifacts.
Configuring Genius Results: Andrew created a genius results configuration to provide focused results based on user search input.
Linking to the Now Experience UI: The team created a search application configuration to integrate AI search results into the Now Experience UI, allowing users to filter and view data effectively.

Throughout the session, they encountered and overcame several technical challenges, providing a real-time look at the problem-solving process necessary for configuring AI Search.

Conclusion

The session concluded with a review of the configured systems and a promise from Andrew to write a blog post that would summarize the steps covered. The focus was on creating a functional environment where users can harness the capabilities of AI Search in the Quebec release.

Rating The Beverages

The hosts rated their drinks, demonstrating their preferences:

Chuck rated his mandarin wheat beer a 3.75 out of 5.
Andrew's brown ale also scored a 3.75.
Brad’s Belgian ale received a much higher rating for its exquisite taste.

They closed the session by thanking the audience for joining and noted the technical challenges faced, highlighting the team effort in navigating them.

Keywords

AI Search, Quebec, Live Coding Happy Hour, configuration, index sources, search profile, genius results, Now Experience UI, ServiceNow, development.

FAQ

What is AI Search in Quebec?
- AI Search is a new feature in the Quebec release of ServiceNow, allowing for enhanced search capabilities within the platform.
Can I use AI Search on Personal Developer Instances (PDIs)?
- Currently, AI Search is not enabled on PDIs due to hardware limitations. It is expected to be available after general availability next month.
What are genius results in AI Search?
- Genius results provide focused search outputs based on the user's input, improving the relevance of the search experience.
What are the main steps to configure AI Search?
- Main steps include creating index sources, establishing search profiles, configuring genius results, and linking to the Now Experience UI.
How did the live session address technical issues?
- The team navigated various technical challenges live, showcasing the real-time problem-solving process required when setting up AI Search.