How to make an AI Customer Support : Your Guide to Voice-AI Beginners Tutorial

Introduction

Introduction

Hello, this is Sarah from BurgerFi. How may I assist you today?

I want a hamburger. Can you take away the onions?

Absolutely, we'll hold the onions for you. Is there anything else you'd like to add or customize with your order?

No, thank you.

Got it. So just to confirm, you'd like one hamburger with no onions, correct?

Correct.

Perfect. Your order for one hamburger with no onions has been noted. Thank you, Cecilia.

Thank you.

The Growing Importance of Voice AI

If you haven't heard about voice AI and its potential for businesses, you're missing out. Voice AI is becoming more influential, and there are various reasons for its rising popularity.

Technology Advancements

Deep learning and neural networks have significantly improved voice recognition and natural language understanding. Voice AI can now converse and respond much more effectively, making it a powerful tool.

Enhanced Interactions

Voice AI makes technology interaction more natural and intuitive. Instead of typing, you can simply speak, making tasks faster and more convenient. Voice assistants are increasingly integrated into our daily lives through smartphones, smart speakers, and other devices.

Broad Applications

Voice AI is finding its way into multiple sectors like healthcare, finance, and retail. It provides innovative solutions and boosts demand. The technology is also enhancing accessibility, offering new ways for people with disabilities to communicate and interact.

Setting Up Your Own Voice AI System

Let's go through a tutorial to create a voice assistant using VAP.

Step 1: Get Started

Sign up for a VAP account. It's free to register, but you pay per minute of use. Once logged in, you’ll see a list of created assistants. Each assistant requires a prompt to define its role and interaction style.

Phone Numbers

You can import phone numbers from services like Twilio or Vonage. Opting for Twilio automatically gives you a US phone number. This number handles settings and manages incoming calls.

Step 2: Upload Knowledge Documents

The file tab allows you to upload knowledge-based documents. PDFs can be assigned to assistants to help them understand your business better. You can assign these documents to multiple assistants, making it easy to manage larger projects.

Step 3: Select Your Voice

Under the 11 Labs section, various voices are available to suit your needs. You can even clone your own voice through 11 Labs, offering a range of accents and tones to choose from.

Step 4: Create an Assistant

To create an assistant, go to the 'Create Assistant' section. You can start with a blank template, giving it a name like 'Burgers Fi'. Configure settings such as the model, transcriber, and voice.

Model Settings

The focus is on prompting and using a large language model. The first step is setting the initial message, like “Hi, I am John. How can I assist you today?” The system prompt builds its personality based on this framework.

Choose an AI provider like OpenAI or Promptplexity depending on your needs. Adjust the temperature setting to control the randomness of responses. Higher temperatures allow for more creative responses, while lower temperatures offer more straightforward answers.

Step 5: Customize Responses

The transcriber tab offers multiple providers. You need to test which one works best for your language and region. The assistant receives and transcribes calls, relaying them back as AI voice responses.

Step 6: Refine Voice Settings

Choose a voice, customize punctuation for natural pauses, and adjust other settings to balance expressiveness and stability. Background effects can also be added.

Step 7: Advanced Options

In the function settings, capture and handle data like names, items, and addresses. The system can be customized to end calls and provide closing messages to enhance cost-effectiveness.

Privacy Settings

For sensitive data like medical information, enable privacy settings to prevent call recordings. Pipeline settings manage call delays, and you can also set up custom URLs for data transfer.

Step 8: Final Touches

Add voicemail messages for unanswered calls and end messages for hanging up. After these configurations, your voice assistant is ready for action.

Conclusion

Thank you for following this tutorial. Feel free to contact us to help grow your business. If you enjoyed this video, please like and subscribe to our channel for more content.

Keywords

• Voice AI
• Natural Language Processing
• Deep Learning
• Customer Support
• VAP
• Twilio
• 11 Labs
• Model Settings
• Temperature Control
• Privacy Settings

FAQ

Q1: What is Voice AI? A1: Voice AI is a technology that uses deep learning and neural networks to enable machines to understand and generate human language.

Q2: Why is Voice AI important? A2: Voice AI improves human-technology interaction, making tasks faster and more intuitive. It has applications in various sectors like healthcare, finance, and retail.

Q3: How can I set up a Voice AI system? A3: You can set up a Voice AI system using platforms like VAP. Sign up for an account, configure the assistant’s settings, upload knowledge documents, and customize voice and response settings.

Q4: What are temperature settings in Voice AI? A4: Temperature settings control the randomness of AI responses. Lower settings produce more straightforward answers, while higher settings allow for more creative responses.

Q5: What are the privacy settings in Voice AI? A5: Privacy settings ensure that sensitive information, such as medical data, is not recorded during calls.