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Masterclass: Building AI Voice Agents with Full Vapi Integration + GoHighLevel

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Masterclass: Building AI Voice Agents with Full Vapi Integration + GoHighLevel

Welcome to today's masterclass! We'll be focusing on creating a Vapi bot and integrating it to perform specific actions. In this session, we will create three different bots, each with unique functionalities:

  1. Live Transfer Calls to a Sales Team: The first bot is designed to screen inbound leads and transfer the qualified ones to a sales team. This involves setting up Vapi, choosing the right voice, creating the assistant, and integrating tools for seamless call transfers.

  2. Saving Lost Deals: The second bot targets customers who didn't move forward with a previous offer. It follows up with these leads, offering alternative options to potentially save those deals. This involves setting up specific prompts and responses that focus on why the deal didn't close initially and offering new solutions.

  3. Integration for Automated Follow-Ups: The third bot integrates multiple functionalities to ensure all missed opportunities are followed up. This involves using tools like N8N for advanced integrations and creating dynamic prompts tailored to different customer scenarios.

Let's dive deeper into each step and set up our bots.

Step-by-step Guide

  1. Initial Setup and Creating an Assistant

    • Vapi Affiliate Link: Go to vy.ay and sign up using your affiliate link. This allows you to get 15% back.
    • Create a Dummy Email: Use 10minutemail.com to create a dummy email and sign up for a Vapi account. Confirm your email to proceed.
    • Voice Selection: Choose a realistic voice like 'Benji' or 'Heather Ray' from 11 Labs for your bot.
    • Creating an Assistant: Go to assistants, click on create a new assistant, select a blank template, and input your script. Adjust settings such as model, tokens, and voice ID accordingly.

  2. Advanced Settings and Tool Integration

    • Client & Server Messages: Ensure tool calls are selected for client and server messages in the advanced settings.
    • Creating Tools: Set up tools for specific functions like debt transfer. Define the required fields and point to your integration endpoints.
    • Assistant Functions: Enable the forwarding phone number and end call function for smooth call transfers. Ensure the forwarding number is set correctly.
    • Managing Phone Numbers: Buy a phone number through Vapi, and assign it to your assistant for call initiation.

  3. Integration with N8N

    • Setting up N8N for Integration: Create a new workflow in N8N and set up a web hook. Add the Vapi API key for authorization.
    • Creating the Web Hook: Configure the web hook settings, ensuring content-type is set to application/json.
    • Copying and Pasting Required Data: Copy the assistant ID, voice ID, and phone number ID from Vapi into your JSON body in N8N. Adjust prompts and replace necessary fields.
    • Testing the Integration: Initiate a test call and ensure the responses are logged correctly.

  4. Automating Calls with GoHighLevel

    • Setting up GoHighLevel: Create an automation workflow in GoHighLevel, add web hooks, and pass necessary data fields such as name and phone number.
    • Testing and Adjusting: Run test calls through the automation to ensure everything is working seamlessly.
    • Managing Drip Modes: Use drip modes to manage call intervals and avoid overwhelming the sales team.

  5. Handling Errors and Scaling Up:

    • Error Handling: Identify common issues such as incorrect IDs or configurations and adjust accordingly.
    • Scaling: For larger volumes of calls, consider upgrading to the enterprise version of Vapi or creating additional accounts.

By following these steps, you'll create a fully functional, integrated AI voice agent capable of handling complex customer interactions.

Keywords

  • Keywords:
    • Vapi
    • N8N
    • GoHighLevel
    • AI Voice Agent
    • Call Transfers
    • Integration
    • Sales
    • Automations
    • Customer Service

FAQ

  • What is Vapi?

    • Vapi is a platform for creating AI-driven voice assistants capable of handling customer calls and performing various actions like live call transfers or automated follow-ups.

  • Why use a Vapi affiliate link?

    • Using an affiliate link allows you to earn a 15% commission on sign-ups, which can be a significant benefit if you’re managing multiple clients.

  • Which voices are recommended for Vapi bots?

  • What are predefined functions in Vapi?

    • Predefined functions in Vapi include features like forwarding phone numbers and enabling end calls, which streamline call management.

  • How is N8N used in this setup?

    • N8N is used for advanced integrations, acting as an intermediary to transfer data between Vapi and other applications like GoHighLevel.

  • What is the role of GoHighLevel in this setup?

    • GoHighLevel is used to automate lead management workflows, trigger Vapi calls, and handle customer interactions through predefined sequences.

  • How to handle high volumes of calls without overwhelming your sales team?

    • Use drip modes in GoHighLevel, and consider upgrading to enterprise versions of Vapi to manage larger volumes efficiently. Additionally, implementing an overflow system with extra bots or automated voicemails can help handle peak loads.