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Unlocking Facility Management on ServiceNow

Science & Technology

Introduction

Introduction

Thank you, everyone, for joining us today. We're excited to discuss how you can unlock Facility Management on ServiceNow. Hosted by two Brads, I'm Bradford Blair, an Outbound Product Manager focusing on Asset Management products, and my esteemed colleague, Brad Sullivan, helps to lead our Workplace Service Delivery Solution Consultant team in North America. We'll be walking through a dynamic solution to Facility Management challenges using ServiceNow.

Agenda

  1. Problem Statement
  2. Proposed Solution
  3. Solution Benefits
  4. Demo
  5. Q&A

Problem Statement

Facilities Management involves the convergence of activities required to maintain buildings. The core activities include:

  • Managing the real estate lifecycle
  • Managing the asset lifecycle within the real estate
  • Performing service management on the assets and the real estate

The primary challenge is moving from reactive to proactive maintenance, which results in significant cost reductions and operational improvements.

Proposed Solution

ServiceNow's approach to Facilities Management tackles the problem by:

  1. Managing the real estate lifecycle
  2. Managing the asset lifecycle
  3. Performing service management

These three components are integrated into the Now Platform, leveraging its ability to unify tasks and workflows.

Workplace Service Delivery

The Workplace Service Delivery includes:

  • Employee and technician experience platforms
  • Space management and indoor mapping
  • Mobile interfaces for asset management and reporting issues
  • Interfaces for third-party vendors
  • Automatic work order assignment based on pre-configured templates

Asset Lifecycle Management

Manage asset lifecycle through planning, procurement, deployment, usage, and retirement with a set of out-of-the-box workflows.

Solution Benefits

Employee Experience

  • Easy-to-use service portal and mobile apps
  • Automated reporting and request submissions via QR codes
  • Location-specific micro-sites

Technician Experience

  • User-friendly work assignment and management
  • Turn-by-turn indoor navigation for technicians
  • Real-time task updates and asset management

Advanced Maintenance Planning

  • Preventive maintenance schedules
  • Integration with FSM (Field Service Management)
  • Smart building insights via IoT integrations

Demo Highlights

  • Employee Interaction: Easy request submission via service portal and mobile app.
  • Technician Workflow: Efficient task management, mobile access, and real-time updates.
  • Maintenance Plans: Automated scheduling and task assignments.
  • Asset Management: Detailed asset records, total cost of ownership analytics, and proactive maintenance insights.

Road Map

Future Enhancements

  • Enhanced maintenance scheduling using AI
  • Next-gen employee experiences with proactive recommendations
  • Improved smart building integrations

Conclusion

For those interested in more information, it's best to reach out to your ServiceNow account executive or partner manager.

Thank you for joining us today. Stay cool and enjoy the rest of your day.

Keywords

  • Facilities Management
  • ServiceNow
  • Asset Lifecycle Management
  • Preventive Maintenance
  • Workplace Service Delivery
  • QR Code Reporting
  • Total Cost of Ownership
  • Smart Building Insights

FAQ

What is Facility Management on ServiceNow?

Facility Management on ServiceNow involves integrating building maintenance, asset lifecycle management, and service management into a unified solution on the Now Platform.

How does ServiceNow help in proactive maintenance?

ServiceNow assists in proactive maintenance by integrating preventive maintenance scheduling, AI-driven insights, and real-time task management to reduce maintenance costs and improve efficiency.

What are the key components of Workplace Service Delivery?

The key components of Workplace Service Delivery include employee and technician experience platforms, space management, indoor mapping, mobile interfaces for asset reporting, and third-party vendor integration.

Can ServiceNow integrate with QR codes for reporting issues?

Yes, ServiceNow can leverage QR codes for easy and efficient reporting of maintenance issues by employees, directly linking specific locations or assets to the maintenance request.

How does Asset Lifecycle Management work on ServiceNow?

Asset Lifecycle Management on ServiceNow covers the full spectrum from planning and procurement to deployment, usage, and retirement, using a set of out-of-the-box workflows customized to meet organizational needs.